Recent Google Hack

I read an interesting article on the recent hack into Google “Is Google hack an attack on cloud computing?” by Jon Brodkin, Network World. Google was hacked but the hack was through social engineering. The argument is that since the hack was through social engineering that this can happen anywhere. It is not really a hack on cloud computing. However, it does undermine cloud computing so it is a hack on cloud computing. It is also an attack on the use of the biggest supplier of a solution. Similar to the concept of most email attacks target Microsoft email because it is most widely used. If Google is the most widely used cloud provider it may be the biggest target for attacks on the cloud.

Article: “Is Google hack an attack on cloud computing?” by Jon Brodkin, Network World:

http://www.networkworld.com/news/2010/011510-google-hack-cloud-computing.html

Hosted Exchange Lessons Learned / Best Practices

We have been offering hosted exchange for a few years now. There are three key steps to ensuring an effective move to a hosted email environment:

1. CALCULATE YOUR BANDWIDTH
The first crucial step involves calculating user bandwidth requirements for your new hosted solution. Add this to the bandwidth you are currently using (call your ISP to find out the number). The result will let you know if you need to upgrade your internet service before implementation.

2. RIGHTSIZE YOUR MAILBOXES
Migrations are time consuming. Optimize your time by reducing the size of the mailboxes. Delete sent items, unused folders, and archive old date to a .PST file.

3. INCLUDE TRAINING IN YOUR PLAN
Users will have a new User Control Panel in the hosted environment. The User Control Panel allows everyone to customize their personal email settings. Training is the last step in a smooth transition to the hosted environment for your organization.

Intel Virtualization White Paper

Intel internal IT released a White Paper “Implementing and expanding a virtual environment” by Bill Sunderland and Steve Anderson. It is their experience implementing the virtual environment at Intel. The white paper states they are getting 10:1 ratio on their server consolidation and 15:1 on storage. They have only consolidated 10% - 20% of their environment with a goal of going to 70% - 80%. 10:1 Consolidation is actually low, many companies are now seeing 20:1 and 30:1 with the latest virtualization technology! It is a very detailed and technical document but I think worth reading. You realize even Intel has to do the same analysis and planning as everyone else.

http://communities.intel.com/docs/DOC-4724

Exchange 2010

Exchange 2010 has been out for a month now so it is time to take a closer look. Here are the key benefits:

1. Controlling Cost:
a. Improved performance with 90% reduction in Disk IO.
b. Lower cost of storage by leveraging DAS/JBOD with larger mailboxes
c. Simplified administration

2. Enabling Mobile Work Force:
a. Broad device support
b. Phone-base access to inbox
c. Great Outlook based experience to mailbox

3. Managing Risk:
a. Moderate, encrypt, and block sensitive data
b. Efficient data management by eliminating PSTs
c. Simplified compliance with granular retention policies and mailbox search

Microsoft Exchange 2010 free ebook:
http://ow.ly/YL6n

Cloud Computing Growth

Gartner recently predicted significant growth in cloud computing stating 20% of companies would be completely cloud based by 2010 and reach 11% of the market this year. The growth is primarily from companies that have already implemented cloud computing. The implication is that if you try it you will love it.

Last year in April I posted an article on the growth rate of cloud computing: How much of the Market is Cloud Computing? At that time I calculated cloud computing to be about 2% of IT spending and that it would grow to 10% by 2019. Gartner's prediction of 20% of businesses will be completely using cloud computing is considerably higher than the information less than a year ago. It appears that cloud computing is growing more rapidly than expected!

It is time to take a closer look at using the cloud and creating a plan for your business.

This quote from Bill Gates sums it up:
"The next sea change is upon us."

CIO Magazine Article:
http://ow.ly/WraP


Article: “Cloud computing’s only for grown ups, survey says” by Carl Brooks: http://searchcloudcomputing.techtarget.com/news/article/0,289142,sid201_gci1379117,00.html

Tech Spending Growth in 2010

Forrester released a prediction of global technology spending growth to be 8% in 2010 to 1.6 Trillion and US spending to grow 6.6 % to 568 Billion. This is close to the previous predictions in late 2009 by Goldman Sachs and Gartner. Forrester is predicting a slow start in 2010 with spending increasing through the end of the year. Paul Otellini, CEO Intel summed it up at the end of last year, "There is a very good chance corporate spending on PCs will improve significantly in 2010."

Article reporting Forester prediction:

http://www.thonline.com/article.cfm?id=270046

Should IT be run as a business?

I read an Article in CIO Magazine “Run IT as a business -- why that's a train wreck waiting to happen - Everything you've been told is wrong: What IT should do instead” by Bob Lewis. As I read the article I imagined the cheering from the IT professionals in data centers across the country. Their frustration with unrealistic users and business leaders is finally articulated.

Clearly Mr. Lewis makes some great points in his article and it is an interesting article to read. However, many of his points are the very reason businesses fail as well. What he is getting to is the importance of creating solutions that will solve the long term business needs as opposed to running around resolving point solutions and every user demand. The essence of where he is going is that internal IT professionals must operate more like consultants and not just turning wrenches. The key here is having solid IT strategic plan and trained IT team to work like consultants. The strategic plan should be short enough that the key leaders will read and buy into the plan. The IT Team needs the consulting skills to work with the business managers and users to deliver on the plan.

IT departments that do not treat the users and business manager as customers are on a slippery slope. A major challenge for IT leaders is getting their team to communicate and to not give attitude to the users. Good IT professionals are scarce and in high demand. They are constantly being pulled in multiple directions and this causes them frustration when dealing with less technical staff. This amplifies the challenge to develop IT professionals that are effective as consultants.

Oh, in case you are wondering – I say yes, IT should be run like a business. And why not – last I checked it is part of business and frankly you should treat everyone like a customer internally and externally. It is a mantra for me!

CIO Magazine Article by Bob Lewis:

http://www.cio.com/article/517879/Run_IT_As_a_Business_Why_That_s_a_Train_Wreck_Waiting_to_Happen?page=1&taxonomyId=3123

Virtualized Management

I have discussed the importance of management and planning in a virtualized environment. IDC Technologies is predicting 20% annual growth in virtualization management software going from $871 Million market to $2.3 Billion by 2013.

Management software has been around for many years but is often shelfware. The challenge with management software is that all too often businesses will purchase the software with little to no budget for getting the software installed and their team trained. The logic is that “this is just management software” and not critical to the operation! We can just have Joe the Network Administrator run with it. Joe agrees to take on the task but with little to no experience or training. The software is setup in a manner that is not according to best practices. Joe and the rest of the team find the management software is cumbersome to operate and monitor. No one uses the software or updates …. Shelfware! The conclusion: “This management software is no good!”

The key to having success with management software is five steps:

1. Take plenty of time to select the management application and then have the team commit
2. Senior leadership needs to be committed to implementing and using the application
3. Have a consultant implement the solution according to best practices
4. Have proper training for the internal owner of the application and the team
5. Have a consultant do some hand holding and follow-up … checking back to ensure that the application is being used correctly

In a virtualized environment management software will rise in importance for successful operation so get your arms around it and commit to your solution for success.

Source Article: Virtualization Management Software Market to Grow, IDC Says:

http://www.businessmanagement1.com/business-management/virtualization-management-software-market-to-grow-idc-says/

Being Relevant in 2010

Symantec CEO, Enrique Salem spoke of the importance of being relevant.

Relevant Pronunciation [rel-uh-vuh nt] –adjective
Bearing upon or connected with the matter in hand; pertinent: a relevant remark.

We are in a new era of so many media channels. Never mind that there are now a 1000 channels on television since there is a shift to social media and the billions of web sites on the internet. How does a business or a person be relevant in an environment that is very thin and infinitely wide? This is the 2010 question and we have had all of 2009 to think about it!

The key is to engage the right people with the right information in a very broad approach. Keep in mind this quote from Seth Godin a master at staying relevant in today’s environment:

“As in high school, the winners are the ones who don't take it too seriously and understand what they're trying to accomplish. Get stuck in the never ending drama (worrying about what irrelevant people think) and you'll never get anything done. The only thing worse than coming in second place in the race for student council president is... winning.”

Use your passion for technology to be relevant in 2010!

Agile Application Development

I read an article on Agile development: “Agile Adoption – Crossing the Chasm: Why is it so difficult to switch to agile process from waterfall?” by Udayan Banerjee

The article explains how the old school waterfall process of locking down requirements when developing solutions is flawed. This process does prevent scope creep but at the end of the day the solution does not meet the business needs because business needs are changing and it is impossible to really know the requirements right from the onset. The result is that you end with an application that meets the requirement document and is completed on budget and on time but does not meet the business needs. There is a gap between what the business needs and the requirements at the onset of the project. The only way to close the gap is by using an iterative agile process like scrum. Successful application development teams know this and are actively pursuing this kind of methodology. The challenge of course becomes around budgeting, scheduling and how frequent to release each update to the user team. This article does a good job of walking through this.

Is there a place for a more agile design and deployment process for infrastructure implementation? Not completely however, understanding why agile development is effective and the direction for application development should help when doing infrastructure implementation. Keeping the agile concepts in mind and working toward more integration of the users in envisioning planning and deploying an infrastructure solution will help ensure the business needs are met.

Here is a link to Mr. Banerjee’s article:
http://udayanbanerjee.ulitzer.com/node/1137387

Goals for 2010

If you have not already created written goals for 2010 it is time. This can be done in less than an hour, so don’t let the task intimidate you. You may want to wrap it all in to a New Year’s resolution - “This year I will exercise every day and lose 20 lbs……and this time I mean it!”

Clearly the hard part about goals is executing on them. If you don’t know what they are how can you possibly execute on them. Write your goals down and keep them handy – try to review at least once a month to see how you are tracking. Create a relatively short list as too many goals are overwhelming. Create clear measurable goals and target work, personal and family. Share them with someone who will support you and this will help drive success. If you really want to put yourself out there, share your goals with everyone! You probably do not want to do this around financial goals as this can create problems.

Create one year and five year goals and it is incredible how effective this can be with a little discipline! Ok, a lot of discipline….. Nothing worthwhile is easy.

IT Budgeting for 2010

Since we are heading into a new year it is appropriate to discuss IT Budget for 2010. I read an interesting article in CFO Magazine that suggests you should be able to cut 9% to 11% of your budget: “How to Save 11% of Your IT Spend” by David McCann.

The essence of the article is that by modifying last year’s budget IT spends 10% more than they would if they did a from scratch green field approach. This includes the cost associated with the additional time to do a budget from scratch. The article does point out that there are diminishing returns if you do this every year so it suggests breaking the budget into 12 segments and doing a different segment every quarter creating a 3 year cycle.

Creating a budget from scratch does help for all budgeting - not just IT. We have been successful cutting costs dramatically by revisiting expenses with a fresh perspective. There is nothing like a challenging economy to motivate companies to examine costs.

Here is the article “How to Save 11% of Your IT Spend” by David McCann:
http://www.cfo.com/article.cfm/14461534/c_14462479?f=home_todayinfinance

Desktop Virtualization Update

I read an article “Desktop Virtualization: Ready for Prime Time or Still Hype?” by Jessica Davis. I have been following the desktop virtualization market since the mid-90s with Citrix Metaframe. I saw many very un-happy desktop virtualization customers in the late 90s and early 2000s and fortunately we did not implement those solutions.

Here is an excerpt from Steve Ballmer at the Paine Webber Technology Conference back in 1999:

"You know, when you get guys like Scott McNealy and Larry Ellison and Lou Gerstner talking about the end of the PC era, … Fully 60 percent of the personal computers that are sold around the world are used by knowledge workers. They're not just used for manufacturing or order entry or blah, blah, blah, blah, blah. They're used by people like the people in this room, to send e-mail, to take notes, to do presentations, to do financial analysis, and that is best done today with an intelligent device. Maybe with some of the intelligence, more split client and server, but we can't take tools away from knowledge workers. There are just so many more things knowledge workers want to do. "

So, in ten years has this changed?

A little has changed as we are now constantly connected to the internet. We can do more with a terminal today and a terminal is easier to manage and secure. However, it will be a long time before I give up my PC and this article supports this showing 74% of CIOs do not have a plan for desktop virtualization. The one industry that does have a plan for desktop virtualization is the financial sector and this makes sense as security is extremely important.

Clearly there are situations where it makes sense to save money by implementing a desktop virtualization solution. When it is time to do a desktop refresh IT leaders will want to investigate both a PC and a virtualized desktop option. Each situation will be different and needs to be analyzed on a case by case basis. Every year desktop virtualization will make more sense than in the past year but will not completely replace the PC - Not yet anyway.

http://www.channelinsider.com/cp/bio/Jessica-Davis/

VMotion Sickness

I read an interesting article regarding VMotion Sickness : “Virtualization Will Cross the Chasm in Two Years” by Greg Ness

VMotion Sickness is a term coined to describe the effects from too many virtual machines moving around and VM Sprawl. This causes everything to run slower due to the overhead associated with VMs moving. This negates the basic virtualization benefits of better utilization of resources. VMotion is of course a management tool yet it can be a part of your virtualization management problem.

How do you deal with VMotion Sickness?

It starts with planning and management. Do a comprehensive capacity plan and implement structured management. Here are three keys to success:

1. Monitor right from beginning so you have a long history of data to troubleshoot problems
2. Keep a keen eye out for any virtualization bottlenecks
3. Know what is running on your infrastructure – keep details and avoid server sprawl

You may also want to read this article: “ Virtualization Will Cross the Chasm in Two Years”:

http://web2.sys-con.com/node/1203744

Managed Services Lessoned Learned

Nortec has been offering Nortec 24/7 Managed Network Services for four years now and we have learned several lessons. Nortec 24/7 Managed Services includes remote monitoring, remediation and patch management. Not all managed services are the same so this brings us to our first lesson learned:

1. Be clear on what managed services are included with your service agreement:
a. Monitoring
b. Remote remediation
c. Remote patch management
d. Exactly what servers, switches, routers, desktops are to be managed

2. What will the escalation process be if the problem cannot be resolved remotely:
a. Contact you to resolve issue
b. Send field technical professional to resolve the issue

3. Notification and reporting:
a. You probably do not want emails daily on all issues
b. You may want emails and even a phone call on major server issues
c. You should meet quarterly, semi-annually or at least yearly to review reports and discuss what is working and not working

Remote managed services are the way of the future. Communications is the main issue. Be clear on who is doing what and you will have tremendous success.

3 Basic Rules for Success

I have my three basic rules for success professionally. These rules keep you relevant, connect you and show respect to others.

1. Answer the Phone – If you are available answer the phone. I don’t believe in taking calls when in a meeting. If you must take a call well in a meeting, ask permission before and outline how long the call will last.

2. Return calls and emails – You don’t need to return solicitation calls of course but other calls and emails should be returned within a few hours. I am working on being more responsive on emails as I historically would only respond when necessary. I am working on being more proactive as people like to see that you are reading their emails and that you are not an email vacuum.

3. Show up – Be where you say you will be, when you say you will be there. If you show up late you are screaming to those waiting for you that “I DON'T CARE ABOUT YOU.” I heard a Navy Seal talk about this recently. In their training, on time meant 15 minutes early. Anyone who shows up at the last minute would have the extra not wanted duties. I suppose this is why military people are usually very punctual.

It may seem like these rules for success are just way to basic but it is surprising how many people fail on some or all of these on a regular basis. I know I can improve on these rules myself and have had a few hard lessons on showing up on time early in my career. If you can deliver on all three of these rules on a regular basis you are 90% there!

Symantec Vision

Last week at the Symantec Partner Conference Enrique Salem, CEO of Symantec outlined 5 trends in the IT industry:

1. Virtualization
2. “We are under attack” – Businesses are under attack by criminals trying to gain financially through hacking into corporate information
3. “Consumerization of IT” – Consumers adopt and implement new technologies before businesses
4. Storage is growing extremely rapidly: A) 51% businesses plan to spend more on storage next year B) 33% businesses plan to spend the same on storage next year C) 16% businesses plan to spend Less on storage next year
5. Executives are targeted with IT attacks

Symantec is positioned as the company that will protect your information - from backing up to archiving - from end point security to data loss protection. Symantec will provide the solutions for complete information protection and quick recovery when there are server failures or a lost laptop at the airport.

Mr. Salem asks the question, "what is more damaging, servers failing or loss of information and customer data?" Clearly loss of information is a larger issue and this is where Symantec is focused.

Microsoft Exchange 2010 Launch

Steven Elop, President of Microsoft Business Division announced the general availability of Exchange 2010 yesterday at Tech Ed Europe. He announced Forefront 2010 protection for Exchange 2010 and the integration of the two products. Exchange 2010 is a release with several significant advances specifically around message management, archiving and unified communications. We have demonstrated some of the features at several launch events we have hosted with Microsoft in the Mid-Atlantic. The combination of Exchange 2010, Outlook 2010, Windows Server 2008 R2 and Windows 7 is driving many business to implement a server and desktop refresh. Ultimately the upgrade will drive efficiencies in the marketplace with the enhancements in these products.

Here is a link detailing the news in Redmond Developer:
http://www.pcworld.com/businesscenter/article/181708/microsoft_makes_case_for_upgrade_to_exchange_2010.html

Here is an article on launch in CIO Magazine:
http://www.cio.com/article/507118/Exchange_2010_Launch_Week_Round_Up

Here are video clips from Tech Ed Europe in Microsoft's Virtual Press Room:
http://www.microsoft.com/presspass/events/teched/default.mspx

Online Security

I read an article on CSO Online called "Researchers Advise Cyber Self Defense in the Cloud " http://www.csoonline.com/article/504770/Researchers_Advise_Cyber_Self_Defense_in_the_Cloud

The article points out that through social media a criminal could pieces together your birth date, personal photos, family members, and other pieces of personal information. This makes it much easier for identity theft. Between these different social media like a Blog it becomes easy for someone to gather information on someone and therefore does justify some concern.

Using social media it is easier to access personal information needed for identity theft. A stolen identity will allow a criminal access to credit. Banks and anyone providing credit will need to get more sophisticated about how they identify someone. Individuals will need to continue to be vigilant about what information they do give out to social media sites.

Companies that in all regard are good corporate citizens need only one bad apple to compromise their data. This does not even have to be over the internet. I have received letters from banking institutions stating their information was compromised internally and they are sending me a new credit card.

Clearly we are living in a time when it is easier to access information. The battle will be ongoing and will ensure a good living for those focused on information security. We will continue to transact business and share information over the internet. It is extremely effective and efficient. The main thing that an individual can do is be cautious about who they share information with online. Two questions to ask yourself before sharing sensitive information online:

1. How did you ended up at this particular site? Did you seek out this site or did the site find you through an email?

2. Does it make sense to give out the information you are giving out? Is it necessary?

The key is being careful about what information you share and who you are sharing it with.

Cloud computing is a growing trend and I don't think the fear of identity theft will stop the trend. Individuals will continue to use protective software like antivirus, antimalware, and firewalls and probably more important, just think about what information they are sharing online.

What Drives Success

I am preparing for a Nortec Management and Sales Conference and reflecting on what drives success. In a post a couple of weeks ago I wrote about the value of staying focused. This is important. However, first you must determine what you are going to focus on. What drives you? What is it that you want to accomplish? All too often I get caught up in the doing and don’t take the time to step back and reflect on what it is that I want.

Last year, I dealt with a lack of vision regarding my health and fitness. Although I was not completely out of shape, I sporadically exercised and was about forty pounds overweight. I created the vision of a healthy fit version of myself and set out to create a plan to get there. I decided that I would exercise every day first thing in the morning for 30 – 40 minutes alternating between cardio and weight training. By exercising every day I would give myself the ability to skip one or two days a week when my schedule would not permit exercising and still have a viable plan for fitness. I combined this exercise program with an improved diet by eliminating bad foods and eating smaller portions.

In the last nine months I have struggled with the weight. I am down about 10 pounds so I still have about 30 to go. I have done better on the exercise program with only a few lapses usually when on a vacation or when I am not feeling well. Key for me was doing my work outs first thing in the morning in my basement or on the street running. This allows for just one shower a day. I like to be efficient. This also alleviated “the need to exercise” from hanging over me the entire day.

The bottom line is that anyone can accomplish whatever it is they focus on. Clearly, like losing the weight for me, some things are harder to accomplish than others. You will test your discipline since ultimately it takes discipline to accomplish anything. Since humans are creatures of habit I think it is easier if you can build the disciplines into routine. Create the vision and use your passion to drive your discipline to be that person you dream to be.

Oh, one other motivator for me was my realization of my mortality and that if I don’t do something now … well, I may never get a chance in the future – Carpe Diem!