Paralysis by Analysis

It is important not to fall victim to “paralysis by analysis.” Information technology professionals by nature are very analytical and by nature want to analyze everything before taking action. This is clearly important up to a certain point. Sometimes, it is actually beneficial to not see an option and save a tremendous amount of time by not analyzing an option that turns out to be a “rat hole.” As they say “ignorance is bliss.”

More important than avoiding time wasting activities is just having the personal power to make a decision and take action. The joke on these lines is “He won’t take action because that would require a decision.” This problem becomes amplified in larger organizations where there is a culture of zero tolerance for mistakes. Sounds great in theory but when no one is willing to make a decision and take action for fear of making a wrong decision you have “paralysis by analysis.” Everyone starts taking cover on all issues and using CYA as their mantra! There will be meeting after meeting with many planning discussions and meeting notes and maybe even some action items but nothing is really happening.

Being decisive, making decision and then moving forward is absolutely a key for long term success. So how do you handle failure from making the wrong decisions? Mitigate risk and learn from mistakes. Embrace failure! “Fail early, fail often and fail cheap.”

Here is a quote by Charles Bosk, a Sociology Professor at University of Pennsylvania, who spoke with student surgeons and his observation of how they handle mistakes:

"When I interviewed the surgeons who were fired, I used to leave the interview shaking," Bosk said. "I would hear these horrible stories about what they did wrong, but the thing was that they didn't know that what they did was wrong. In my interviewing, I began to develop what I thought was an indicator of whether someone was going to be a good surgeon or not. It was a couple of simple questions: Have you ever made a mistake? And, if so, what was your worst mistake? The people who said, 'Gee, I haven't really had one,' or, 'I've had a couple of bad outcomes but they were due to things outside my control' -- invariably those were the worst candidates. And the residents who said, 'I make mistakes all the time. There was this horrible thing that happened just yesterday and here's what it was.' They were the best. They had the ability to rethink everything that they'd done and imagine how they might have done it differently."

Nicholas Carr: The Internet is Hurting Our Brains

I read an article by Bill Snyder “Nicholas Carr: The Internet is Hurting Our Brains.” The article is discussing the idea Nicholas Carr wrote about in his book “Is Google Making Us Stupid.” The concept is that we are highly distracted on-line jumping around from site to site and this is causing us to lose the ability to focus. I am not sure this is isolated to Google either as it seems to me we are generally in a more interrupt driven society. If you are not running from meeting to meeting, reading through emails and then on the phone pretty much the entire day then what are you doing?

I do find the time to think, read entire articles and write this blog. At the same time I often feel highly distracted and this creates a sense of anxiousness. I often arrive at the end of the day feeling somewhat apprehensive. 5:30 rolls around and I am thinking, “I can’t go home for another couple of hours because I just need to accomplish more to have a productive day.”

Clearly there are plenty of distractions and challenges to staying focused on accomplishing tasks. Is this actually damaging our brains? Maybe it is damaging… and besides it is not great being distracted. So how do you combat this? Here are a few ways to attack this:

1. Schedule time to work on items and do not look at email or take calls.
2. Read emails only once and either take action, delete, file or move to an action folder.
3. Designate a certain amount of time for reading online articles.
4. Participate in activities that do not involve technology – leave the mobile phone behind.
5. Take vacation and don’t check email for a few entire days.

Ok, enough - This is not actually brain surgery. It is an important point and it really goes back to life balance. In this case it is a technology and technology free balance. Nothing really changes – Use to be we worried about the TV frying our brains and now it is the internet!

On that note, I am ready for some technology free summer vacation.

Article in CIO Magazine by Bill Snyder “Nicholas Carr: The Internet is Hurting Our Brains”:
http://www.cio.com/article/597350/Nicholas_Carr_The_Internet_is_Hurting_Our_Brains

General George Casey on Leadership

Last week, I attended a presentation by General George Casey, Army Chief of Staff. General Casey discussed his current role and their goal of restoring health to the Army. He shared the challenges around the kind of warfare we are involved with today versus the past.

General Casey discussed Strategic Leadership. He said “Strategic leaders guide the achievement of their organizational vision within a larger enterprise by:

1. Directing policy and strategy
2. Building consensus
3. Acquiring and allocating resources
4. Influencing organizational culture
5. Shaping external environment
6. Communicating

“They lead by example to:

1. Build an effective organization
2. Grow the next generation
3. Energize subordinates
4. Seek opportunities to advance goals
5. Balance personal and professional demands; a. Read, b. Sleep, c. Exercise, d. Think, e. Personal passion (Hobby, sport)

On reflection, I think this is good stuff. I prefer building commitment to a plan rather than consensus but I suppose this could be semantics. Acquiring and allocating resources is probably more significant in large government organizations. At Nortec we focus more on saving and reducing resources consumed. Culture should probably be at the top but not sure this is supposed to be in order of importance. In business, shaping external environment, I would relate to front line selling and this is clearly key to business success. Communicating the vision is necessary so everyone knows the right direction to be going and this is where clear metrics come into play.

I am a big believer in leading by example and inspiring the team. I enjoyed the presentation and I think General Casey does a great job highlighting the key components to successful leadership.

Now, if I can track down that photo they took of me with the General...

CEO2GOV Summit Event Information:
http://tiny.cc/gycph

It Is a Great Time to be an IT Leader

A challenge for IT leadership has been aligning technology with senior management the CEO, CFO, COO. Historically the IT leader has not always had a position on the senior executive team and reported often to the CFO, sometimes the CEO or COO. This has changed with most companies now having a CIO and at the same time the other executives have become more IT savvy. This creates a great environment for the inspired, entrepreneurial spirited IT leader.

The IT leader now has direct access to the senior management team and the senior management understands more about technology. This can be a double edged sword as the CIO has to listen to other executives who “know how to do the CIO’s job.” Taking this into consideration it is still better having a senior team that understands technology and the value it brings to the organization. It may require more interaction to agree on what can be done but at least the conversation is seen as important and something senior management is interested in discussing.

It is time for the IT leaders to run with the ball and create creative ways to take advantage of technology. IT leaders need to build the vision of what can be accomplished with technology from operations to marketing such as social media and web 3.0. The technology vision needs to be drafted into a brief well written and understandable technology plan. This vision needs to involve the entire leadership team and be a plan that they all agree upon and are committed to implementing. This plan can be further reaching and more powerful today because the senior teams understanding of technology will assist in seeing the value.

An article in CIO magazine “What CEOs expect form CIOs” by Richard Pastore, that inspired this post:
http://www.cio.com/article/596384/What_CEOs_Expect_from_CIOs?page=1&taxonomyId=3156

Evolution of Information Technology – Dealing with the Shift to the Cloud?

While still in early stages, Cloud Computing is definitely a growing area within information technology (IT). Hosted service and remote managed services are growing faster in some areas than others. Small companies are moving their entire information technology department to the cloud in some cases. Certainly new companies are looking at this strategy right out of the gate. Most companies and particularly large enterprise organizations are utilizing a hybrid model. When it comes time to purchase new hardware or migrate to a new version of software it makes sense to evaluate cloud computing.

How should information technology leaders deal with this shift? There is some resistance since ultimately as technology moves to the cloud, one might think that a company will need less internal IT staff. This is true to a certain extent; however it is true more so for those that do not embrace cloud computing than those that do. If the premise is true that more technology will move to the cloud (and I think it is…) than IT professionals that embrace this and become experts at dealing with it will be in demand. Companies will need troops on the ground to migrate, manage and support the cloud services.

Here is a related article “Cloud Computing Is An Evolution of IT, Not An Overthrow”:

http://www.informationweek.com/cloud-computing/blog/archives/2010/06/cloud_computing_22.html

"Made to Stick" by Chip Heath and Dan Heath

I read “Made to Stick” by Chip Heath and Dan Heath. This book is written by the same authors as "Switch" that I read and reviewed on April 8th: http://andrewgrose.blogspot.com/2010_04_01_archive.html

I liked ”Switch” and I really liked “Made to Stick”. The main idea of “Made to Stick” is that there are certain criteria that make a presentation or story stick with the audience or reader. What will the audience remember about a presentation a day later? This is important for business leaders and for that matter everyone in order to make your ideas stick! It is well known that conveying ideas in stories is more effective than explaining bullet after bullet and this is one of the key concepts – So what are the other nuggets?

Made to stick discusses how to make the stories more compelling by drawing in the audience at the beginning. It discusses the gap theory which is essentially that we do not like a gap in knowledge and this is why we will sometimes watch a lousy movie to the end because “We just have to know what happens!” The book discusses several techniques and boils it down to an acronym SUCCESs: Simple, Unexpected, Concrete, Credible, Emotional, Story. The book then walks through stories that reinforce these 6 key components to make ideas stick. It is a good check list when you come up with a marketing advertisement to check off each box to see how many you hit. The more you hit the more likely your ideas will stick.

One example that the book gives of a sticky story is the Subway story of Jared. The story is that Jared goes to Subway everyday and enjoys the food and looses 245 lbs. It is definitely simple! It is unusual since usually you gain weight eating fast food. It is very concrete and credible. Finally it is an emotional story about a guy going from 425 lbs to 180 lbs, essentially saving his life by eating at Subway! There is a check mark in every box so it is no surprise that this story sticks.

I recommend reading “Made to Stick.”

Desktop Virtualization

I read an interesting article in Forbes magazine: “Desktop Virtualization Tips for CIOs” by Elias Khnaser. The article points out that desktop virtualization does not always mean VDI as it may mean streaming a virtual application or running virtual machines on your desktop but I will stick with VDI – a virtual desktop implementation.

Virtual desktop implementation (VDI) is compelling from a management standpoint. It certainly saves money on desktop operational expenditure but not on capital expenditure according to Gartner. This is different from server virtualization. Server virtualization’s savings on Op Ex and Cap Ex made it extremely compelling.

The article points out that VDI must be planned entirely differently than server virtualization as the challenge becomes supporting many more applications than what is running on a server. This is where you run into problems of what applications will run on the desktops and who is in control. The technical team will like the control and ease of management – Will the users like it? VDI does create a great access anywhere and consistent look and feel.

The article is good – here is a link:

http://www.forbes.com/2010/05/24/virtualization-windows7-vdi-technology-cio-network-desktop.html