The planning is probably the most important phase and Matt
describes creating three groups. Each group
is tasked to come up with a plan and one of these groups is designated to be
the “out of box” group meaning they create a plan with no resource
limitations. This allows the third group
to be more creative and may come up with something that is implemented. The three groups would come together to
create the actual plan from the three plans.
Once the plan is vetted a fourth group would “Red Team It” - they would
not have been part of the plan but would listen to the plan and criticize it by
looking for holes. In this step it is
important for the initial three groups who created the plan to just listen to
the feedback and not argue. They need to
just say thanks and record the information.
Once the Red Team has left they would scrutinize the feedback and use it
when it makes sense.
The other area I liked that Matt discussed was the
de-brief meeting. The importance of
getting everyone together after the mission and reviewing what went right and
what went wrong. This step is all too
often skipped. The ground rules for the
de-brief are:
1. "It's not who is right, it is what is right"
2. Everyone is an equal in the de-brief meeting
3. What is said in the room stays in the room – except of course lessons for the future
